The Assistant Manager, Training Escalations is a dual-function leadership role responsible for overseeing Player Support training programs and the Escalations function. This role drives both the strategic direction and execution of training initiatives while ensuring the Escalations team delivers high-quality, efficient, and compliant resolutions. The position leads onboarding and continuous education for Player Support Agents, ensuring readiness and long-term performance, while also supporting ...
This position involves direct engagement in the product regulatory support and certification lifecycle. While this position has a strong focus on driving adherence to technical and regulatory requirements, it provides great exposure to the overall product lifecycle for a complex, enterprise level gaming solution. You will gain invaluable experience in a publicly traded company working with nearly every single department serving as a resource for all things technical and compliance related. ...
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